Refund Policy
Effective Date: 08/01/2026
Introduction
This policy explains how payments, deposits, and cancellations work when you hire KMB Interiors LLC for a design project. We've tried to keep it straightforward, since nobody enjoys reading fine print after they've already decided to work with someone. If you have a question this page doesn't answer, reach out directly using the contact details below.
Consultation Fees
Initial consultations are a flat fee of $99 credited toward your project if you move forward with 30% upfront payment. This fee covers the time Kiley spends walking your space and discussing your goals, and it is [refundable / non-refundable] if you decide not to proceed after the consultation.
Project Deposits
Most design projects begin with a deposit to secure your place on the schedule and to begin sourcing materials and furniture on your behalf.
- ⇨ Deposits are set at 30% of the total estimated project cost.
- ⇨ Deposits are non-refundable once work has started.
- ⇨ Once materials or furniture have been ordered on your behalf, that portion of your deposit is no longer refundable, since KMB Interiors LLC has already committed those funds to your project.
Cancellations
We understand that plans change. If you need to cancel a project already underway, here's how that works.
- ⇨ Cancellations made 5 business days before work begins are eligible for a refund of your deposit, minus any costs already incurred for consultation time or preliminary sourcing.
- ⇨ Cancellations made after design work, sourcing, or ordering has started are refunded only for the portion of the project not yet completed or committed.
- ⇨ Custom furniture, made-to-order pieces, and special-order materials are non-refundable once ordered, since these purchases typically can't be returned to the vendor.
To cancel a project, contact us directly using the details at the bottom of this page. We'll confirm your cancellation in writing and let you know what, if anything, is refundable based on where the project stood at that point.
Furniture and Material Returns
Refunds and returns on furniture, fabric, or material purchases made through KMB Interiors LLC follow the return policy of the original vendor or supplier, since these items are purchased on your behalf rather than sold directly by us. We'll help coordinate any return or exchange, but final approval rests with the vendor.
Custom and made-to-order items, including bespoke furniture, custom upholstery, and cut-to-size materials, cannot be returned once production has started.
Project Changes Mid-Way
If you'd like to change direction partway through a project, adjustments can usually be made to the design plan itself. Any materials or furniture already ordered under the original plan follow the return terms above and may not be refundable, even if the overall design changes.
How Refunds Are Processed
Approved refunds are returned using the original payment method whenever possible and typically processed within 5-10 business days of approval. If a refund needs to go out a different way, we'll confirm the details with you directly before sending it.
Questions or Disputes
If something about a charge doesn't look right, reach out first. Most billing questions get resolved quickly once we're looking at the same invoice together.
KMB Interiors LLC
Phone: 1-844-710-1700
Email: support@kmbinteriors.com
17227 30th Dr SE, Bothell, WA 98012, USA
Changes to This Policy
We may update this policy as our business practices change. The date at the top of this page reflects the most recent update.
